Reference

xl88 Privacy Policy For Your Account

xl88 Privacy Policy explains what we collect when you open an account, complete phone verification and use DANA, OVO, GoPay or QRIS.

Clear data purposesWallet record contextContact and change requests
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xl88 xl88 Privacy Policy For Your Account
CONTACT PATHS

Where To Ask About Your Privacy

A direct support request gives you a practical route when a Privacy Policy question concerns your account, phone check or wallet record. We ask for enough detail to locate the issue, but not your wallet PIN, bank password or full payment credentials. If you are in Surabaya or elsewhere in Indonesia, use the support route shown beside the account and cashier areas, then describe the record you want checked.

Team online

Account data request

Ask us to confirm the account details connected with your login, including phone verification status and sign-in records. We may request account identifiers before discussing private data.

Payment record question

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account entries, send the visible reference and date. Never include a wallet PIN, bank password or one-time code.

Policy change request

Tell our support team which contact detail or permission you want changed. We check the account step first so a request cannot alter another person’s records.

DATA PRACTICES

Six Practical Privacy Commitments

We handle this policy area through identifiable account steps rather than vague promises.

Purpose before collection

We collect contact details, phone verification results and account activity to provide access, protect sign-in and answer support requests. We do not ask for wallet passwords or bank login details.

Cookies on your device

Cookies and related device signals can keep a session active, remember selected settings and help identify unusual sign-in behaviour. You can manage browser cookie controls, although some account steps may then work differently.

Wallet references only

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may appear in account records so we can match status and receipts. Sensitive wallet credentials stay outside our requested data.

Account security checks

Phone verification before account access helps connect the right person to the right account. We may also compare sign-in, device and payment signals when checking an unusual access request.

Retention by purpose

We retain records only for the period needed for account operation, security, support handling or applicable legal duties. When a record is no longer needed, our process removes or de-identifies it.

Requesting a correction

You can ask us to correct contact details, clarify a payment reference or explain a stored record. Send the request through support with the account step that needs attention.

Privacy Policy Answers For xl88

These Privacy Policy answers address the account questions you are most likely to ask before opening access. Each answer keeps the focus on records, permissions, security and contact steps, including the local wallet references used in Indonesia. If your question is not listed, send support the account detail you want explained without sharing a password or one-time code.

It covers account details, phone verification, sign-in and device signals, cookies, support messages, payment references and activity linked with the service. It also explains purposes, retention and request paths.

Phone verification helps connect account access with the correct contact detail and helps us handle unusual sign-in requests. We use the result for account security, not as a request for your wallet password.

Yes. The policy includes payment references and status details connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account steps. We do not ask for wallet PINs or bank passwords.

Use the support path beside your account and describe the records you want copied, clarified or corrected. Include a safe account identifier; we may verify your account before releasing private details.

We keep each record for the period needed for account operation, security, support handling or applicable legal duties. After that purpose ends, the record is removed or de-identified through our process.

You can adjust cookie controls in your mobile or desktop browser. Blocking some cookies may affect sign-in continuity, account settings or payment-status steps, because those functions can rely on session data.

Send a request through the account support route and state whether it concerns contact data, phone verification, cookies or a wallet reference. Do not send passwords, wallet PINs or one-time codes.

Related Pages

xl88 Indonesia About Us Account information FAQ Lightning Roulette